Customer Portal FAQs

We are using Queensland Digital Identity (QDI) as an authentication method.

QDI, is Queensland Government’s secure digital identity system that allows individuals to verify who they are online and access government services more easily.

If you are a new applicant there will be a link to sign up on the log in screen

Start by reviewing the Troubleshooting Guide for common issues and solutions. If problems persist, contact the QDI support team for further assistance.

Accepted file types: .pdf, .docx, .xlsx, .pptx, .csv, .txt, .jpg, .png, .mp4, .mp3.

Accepted CAD file types: .DWG, .DXF, .STEP, .STP, .IGES, .SLDPRT, .SLDASM, .STL (etc.).

No

Each individual file must be no larger than 50MB.

Yes – you may upload multiple files within a single application process, provided that the sum of all the files remains under 50MB.

Yes. The total combined size of all attachments for one application may not exceed 10GB.

The system will prevent the upload. You will need to either:

• Reduce the file size (e.g., compress the file); or
• Split your upload into smaller files

Yes. You will have up to 60 days from when you first start your application to complete and submit it.

You have 60 days from when you initiate the application to submit it.

No, draft versions are not available for download.

You cannot cancel via the portal. Please contact EDQ to request cancellation.

You can see the status of your application via ‘Your Application’ dashboard which shows in progress and submitted.

You will also be contacted by the Assessment Manager within 2 business days to be notified of the application fee and introduction.

No, edits cannot be made via the portal once submitted. You will need to contact EDQ via email [email protected]

You can see the status of your application via ‘Your Application’ dashboard which show in progress and submitted.

Please send an email to [email protected] with a description of the issue or your feedback.