Annual complaints reporting

View our previous annual complaints reports below to see how complaints have been managed, monitored and used to improve our services over time.

Customer complaints summary 2024-25
Customer complaints Number of complaints
Total received by EDQ in 2024–25 79
Total finalised by EDQ in 2024–25¹ 77
  Total finalised resulting in further action 9
  Total finalise resulting in no further action 68
Total finalise resulting in no further action 5

1 Complaints finalised in 2024–25 includes complaints received prior to 1 July 2024

Last updated: 15 September 2026